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Traditionally, managers communicated objectives
and tasks through hierarchy and commanded respect based
on their knowledge and position. Today, those hierarchies
have been flattened in an attempt to make organisations
more responsive and more efficient.
This has led to a change in the role of the manager who
must encourage individuals to perform to the best of their
abilities in order to meet or exceed customer expectations
whilst driving operational efficiency. The key for managers
is not only in being aware of the need to work through others,
but also in developing their ability to demonstrate this
clearly, sincerely, and consistently despite the pressures
of day-to-day operational priorities.
By completing the course, managers will improve their
ability to communicate, motivate and work with others as
they:
- recognise successful performance of others, thereby
satisfying their need for esteem and increasing their
willingness to meet or exceed expectations, goals and
standards
- actively seek and take into account the ideas and opinions
of others, thus improving job related motivation and ensuring
an adequate flow of information
- redirect the inefficient or inadequate efforts of others,
thereby fostering a desire for improved performance without
generating resentment or frustration
- encourage useful contributions from others, thus making
better use of people's potential in the workplace
- deal with conflicts between individual goals and organisational
priorities in ways that ensure that differences are resolved
as productively as possible
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