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The Resolve Professional Selling Skills Core seminar
teaches a process for conducting sales calls and the critical
face-to-face skills salespeople need to help their customers
make informed buying decisions. The program emphasises the
importance of focusing on customer needs, facilitating an
open exchange of information and ensuring mutual understanding
and agreement throughout the sales process.
Designed for any salesperson who makes face-to-face sales
calls, has sufficient experience to have developed a sense
of his or her customers and has sufficient product knowledge
to be able to create a product profile.
As a result of participating in the Resolve Professional
Selling Skills Core seminar, participants will be able to
conduct sales calls in a way that leads to informed, mutually
beneficial decisions with customers, and therefore helps
build long-term customer relationships. More specifically
they'll be better able to:
- get their sales calls off to a positive start
- make good use of their own and their customers' time
- promote an open exchange of information throughout
the sales process
- ask good questions to develop a clear, complete, mutual
understanding of their customers' needs
- talk about their products and organisation in a way
that's meaningful and compelling to customers
- respond to customer concerns openly and efficiently
- end their sales calls with commitments that are appropriate
and clear
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